Customer Service Representative

Join us in enabling creative mobility solutions for a connected world!

The Voltaira group is a pivotal player in the automotive industry, and the Voltaira brand is universally associated with top-notch quality and German precision. Our company, headquartered in Pfullingen, Germany, designs and produces Sensor, Connectivity and Electrification solutions. We are enthusiastic about innovating for the future and making a positive impact on global sustainability.

At Voltaira, you will join a vibrant international team of 7,000 members, working together in 12 countries across Europe, America, Asia and North Africa. Step into a culture where inclusivity is the foundation, where your ideas are trusted and supported, where passions are nurtured and where the spirit of collaboration is not only encouraged, but where we shape the future together.

We are looking for

Customer Service Representative

for Voltaira Shanghai at Songjiang area

Your tasks:

1. Arrange daily delivery.
2. Regularly check with operations and communicate delivery schedule to customer.

3. Regularly update PO and release record, verify available raw material and production capacity availability, feedback shortage information to customer.

4. Focus on raw material inventory and the status of the feed, coordinate with customer production plan in time to avoid causing customer stop line.
5. In a timely manner to invoice and customer information of make out an invoice to finance, and follow up timely make out an invoice and payment collection, reduce inventory.
6. Timely analysis customer order change and keep communication with customer on order fluctuation, inform related order information to related departments, provide suggestion on future forecast adjustment.
7. Daily customer email follow up.
8. Customer complaint feedback to related departments, arrange refund and replenishment in time.

9. Other work arranged by superior.

1. College graduate or above, marketing or car automation related major.
2. Customer management.
3. 1-3 years of relevant experiences.
4. Know about the customer order management process.
5. With strong cost-conscious.
6. With strong communication skills and negotiation skills.
7. Familiar with RFQ system.

Our Offer

• Individual promotion
• Corporate benefits program with many attractive offers
• Globally operating group of companies
• Flat hierarchies and short decision-making processes
• Independent and autonomous work

Are you interested?

We are looking forward to receive your application via our Homepage. If you have any questions in the meantime do not hesitate to contact us. Please apply online and use our web portal at voltaira.recruitee.com.

FIT Voltaira Electric Shanghai Co.,Ltd
No.106 , Qianpu Road,Songjiang Area,Shanghai, China
Contact person: Ms. Jin
Telephone: +86 186 5530 6260
voltaira-group.com